Privacy Policy

Last updated: 1 September 2026

This website and the Gomitra mobile/web application ("Gomitra", "we", "us", "our") are owned and operated by IMPACTGRID TECHNOLOGIES PRIVATE LIMITED (CIN U88900MH2025PTC454485, GSTIN 27AAICI3670B1ZQ), with its registered office at 402, Giri Heaven CHS, Next to GiriRaj Tower, Hariniwas Circle, Lal Bahadur Shastri Marg, Naupada, Thane, Maharashtra 400602. By using Gomitra or placing an order, you agree to the privacy practices below.

1. Information we collect

Name, mobile number and email; delivery/billing details needed for your GST invoice; the goshala and plan you choose; and app usage data. Payment is processed by our payment gateway — we do not collect or store your card/UPI/bank credentials.

2. How we use it

To process orders and payments, deliver fodder and send you proof, issue GST invoices, provide support, and send transactional messages (OTP, order and delivery updates) over SMS, WhatsApp or email. We process personal data with your consent, in line with the Digital Personal Data Protection Act, 2023.

3. Sharing

We share only what is necessary with: our payment gateway (to take payment), our communication provider (to send OTP/updates), and the goshala/delivery staff (to fulfil delivery). We do not sell your personal data.

4. Retention & security

We keep records as long as needed for the service and to meet tax and legal obligations, and protect them with reasonable technical and organisational measures.

5. Your rights

You may request access, correction or deletion of your personal data, or withdraw consent, by contacting us at the details below.

6. Cookies

We use only essential cookies/local storage needed to keep you signed in and remember your preferences.

Contact

IMPACTGRID TECHNOLOGIES PRIVATE LIMITED
402, Giri Heaven CHS, Next to GiriRaj Tower, Hariniwas Circle, Lal Bahadur Shastri Marg, Naupada, Thane, Maharashtra 400602
Phone: +91 90041 06725 · Email: support@gomitra.app
GSTIN: 27AAICI3670B1ZQ · CIN: U88900MH2025PTC454485